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Swiftsku · Operations Consultant, Founder's Office · Jul – Dec 2025

From ad-hoc to documented

Cut support resolution time ~75%, from 2 days to under 12 hours, by rebuilding escalation workflows and training Support and Sales on new SOPs. Built 10+ SOPs and automated workflows the team still runs on. Managed 20+ vendors, cutting invoice delays 30% with a 100% on-time payment record.

Flexiple · Marketplace Manager to Operations Manager · Oct 2024 – May 2025

$500K+ revenue, 70+ accounts, promoted in 4 months

Owned 70+ global startup accounts, including Razorpay, Swiggy, and Rippling, contributing $500K+ in revenue and consistently hitting 5-12x monthly targets. Automated onboarding comms and application reviews with Product and Sales, cutting time-to-live by 35%, and reduced churn by 12%.

Hevo Data · Business Operations Intern, Founder's Office · Feb – Jun 2024

$10K+ Deals, one quiet leak, one lasting fix

Audited 135+ mid-market deals and found the pattern behind the leaks: qualification gaps, CRM staging errors, and ICP mismatches. The findings redefined deal stages. Also wrote a churn playbook with the CTO that saved 20+ at-risk accounts, and a hiring playbook that cut time-to-hire 40%.